All of our garments are made to order with care and intention. Please allow 1 week for us to craft your pieces in Bali, depending on the size of your order.
Once shipped, delivery may take an additional 1–2 weeks, depending on your location.
Typical cycle from order to receipt is 2 weeks.
Return Policy
We accept returns within 15 days of delivery, as long as the item has not been worn, washed, or damaged.
If you wish to return an item, please email us using the online form in Contact page, with your order details and reason for return. We’ll follow up with return instructions.
Caring for Your True Nature Items
Our clothing is made from natural, breathable fabrics and requires gentle care to preserve their quality.
- We recommend hand washing in cold water
- Hang dry out of direct sunlight
Due to the delicate nature of our materials, gentle wear over time is natural and typically ads a character, personal feel and look that is desirable by most.
If your piece is damaged and you’ve followed proper care instructions, please contact us. We may be able to repair or replace it for a minimal cost.
Return Window
Our return policy lasts 30 days from the date of delivery. If 30 days have passed, we may not be able to offer a full refund or exchange, but please reach out and we’ll see how we can support you. Were hear for the long vision and want you fully satisfied.
Eligibility
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition you received it
- In its original packaging
We cannot accept returns on:
- Gift cards
- Downloadable products or digital content
- Personal care items (e.g. undergarments) for hygiene reasons
How to Start a Return
Email us using the contact form (Contact Page) with your order number and reason for return, please include descriptions and images if possible. We’ll walk you through the next steps.
Refunds
Once your return is received and inspected, we’ll notify you of its approval. If approved, your refund will be processed to your original method of payment within several business days. For unfulfilled items, you can use the refund request form which will automatically revert the charges if requirements are met.
Exchanges
We’re happy to exchange items that arrive defective or damaged.
To request an exchange, please contact us using chat or contact form.
Gifts
If the item was marked as a gift and shipped directly to you, we’ll issue you a gift credit upon return.
Shipping Returns
You are responsible for return shipping. If a refund is approved, the original shipping cost will not be refunded. We will try to arrange the return shipping to our closest distributor for ease on costs and footprint.
For higher-value items, we recommend using a trackable service or shipping insurance, as we cannot guarantee receipt of your returned item.
Need Help?
We’re here to help. Reach out anytime using chat or by using the contact form.